Privacy Policy

1. Introduction

Shift Surface Group, LLC ("Shift," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit shiftsurface.com, request a quote, use our Customer Portal or Sales Portal, or otherwise interact with us. By using our website or services, you agree to the practices described below.

2. Information We Collect

a. Information you provide

• Contact & quote requests: name, organization, email, phone, project location, surface specifications, and any details you submit through forms.
• Customer Portal accounts: account credentials, billing/shipping addresses, order history, branding preferences, and support tickets.
• Sales Portal accounts (independent contractor salespeople): profile information, lead contact data you submit on behalf of prospects, pipeline activity, deal values, and internal requests to Shift management.
• Communications: records of emails, calls, and messages exchanged with our team.

b. Information collected automatically

• Device and browser information (IP address, user agent, language).
• Usage data (pages visited, referring URL, timestamps, interactions).
• Cookies and similar technologies for authentication, session security, and analytics.

c. Information from third parties

We may receive information from service providers that help us deliver our site and services, including authentication, email delivery, analytics, and fraud prevention vendors.

3. How We Use Information

• Respond to inquiries, generate quotes, and fulfill orders.
• Operate the Customer Portal, Sales Portal, and admin tools.
• Process lead submissions and manage sales pipeline activity for our independent salespeople.
• Send transactional emails (account verification, password resets, order updates, support replies).
• Improve our website, products, and customer experience.
• Detect, investigate, and prevent fraud, abuse, or security incidents.
• Comply with legal obligations and enforce our Terms & Conditions.

4. Leads Submitted by Salespeople

Independent contractor salespeople using the Sales Portal may submit third-party contact information ("Lead Data"). Salespeople represent that they have a lawful basis to share that information with Shift. Lead Data is accessible to the submitting salesperson and to Shift management; it is used to evaluate, contact, and potentially convert leads into customers. Contacts may request access to or deletion of their data by emailing info@shiftsurface.com.

5. Cookies & Tracking

We use strictly necessary cookies to keep you signed in and protect portal sessions. We may also use analytics cookies to understand site usage. You can control cookies through your browser settings; disabling them may affect portal functionality.

6. How We Share Information

We do not sell personal information. We share information only as needed with:

• Service providers (hosting, database, email, analytics) under contractual confidentiality obligations.
• Installers and partners when necessary to fulfill an order or quote.
• Legal & safety: when required by law, subpoena, or to protect rights, property, or safety.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

7. Data Retention

We retain personal information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce agreements. Inactive portal accounts, leads, and support tickets may be archived or deleted in accordance with our retention practices.

8. Security

We use industry-standard safeguards including TLS in transit, role-based access control, row-level security in our database, and authenticated server functions. No system is perfectly secure; please use strong, unique passwords and notify us promptly if you suspect unauthorized access to your account.

9. Your Rights

Depending on your jurisdiction (including California, the EU/UK, and Canada), you may have rights to access, correct, delete, restrict, or port your personal information, and to object to certain processing. To exercise these rights, contact info@shiftsurface.com.

10. Children's Privacy

Our site and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us so we can delete it.

11. International Users

Shift is based in the United States. By using our services, you understand that your information may be processed in the U.S. and other countries with different data protection laws than your own.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will revise the "Last updated" date above and, when changes are material, provide additional notice (such as a banner or email).

13. Contact Us

Shift Surface Group, LLC
Email: info@shiftsurface.com